Our refund and returns policy is valid for 7 days from the date of purchase. If 7 days have elapsed since your purchase, unfortunately, we cannot offer a full refund or exchange.
Eligibility for Return:
- The item must be in its original condition and packaging.
- The reason for the return must be valid and acceptable according to our policy.
- A receipt or proof of purchase is required to process the return.
Return Process:
- Tampered Packages: If you receive a tampered package, do not accept it.
- Missing Items: For claims of missing items, please: (a) Email us the list of ordered items, clearly indicating the missing items, at [email]. (b) Attach a video of the package opening, ensuring that the address and tracking number are clearly visible.
Once we receive and inspect your return, we will notify you via email about the receipt of your item and the status of your refund. If approved, the refund will be processed and credited to your original payment method within a specified number of days.
Shipping Costs: You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
Delivery Times: Please note that the time it takes for your replacement product to reach you may vary depending on your location.